Our products are available with or without a boiler service, depending upon your requirements. Our boiler service is a non-insurance element of our products and is designed to give your boiler a health, safety and efficiency check during each 12-month period.

To book your boiler service, simply get in touch with our service booking team or schedule your appointment online through your My Account page. In most cases, you can choose a time that works best for you (subject to availability).

We typically schedule boiler services from April to September, so availability may be more limited during the colder months when we’re focused on emergency repairs and breakdowns.

For your boiler cover, you can select the excess level per claim for your cover. The higher the excess, the lower the amount you pay on a monthly basis. If you make a claim then we will ask you to pay the excess you’ve selected as a contribution towards the cost of the claim.

That depends on your needs. You might need boiler cover, or you may want added protection for heating, plumbing, drainage, electrics, pests, and home security. 24|7 offers flexible options to suit your requirements.

The more you cover, the higher the cost, but choosing an excess can lower your monthly, interest-free payments. Not sure what’s right for you? Get in touch to explore our full range of products or compare with other providers.

As recommended by the Gas Safe Register, the official gas registration body, any gas appliance should have an annual safety check, also known as a boiler service, unless the manufacturer’s guidelines recommend otherwise.

Secondly, an annual boiler service keeps your boiler under warranty and keeps it running effectively and efficiently. Also, if you are a landlord, then getting an annual boiler service and maintaining your gas safety certificate is a legal responsibility.

It all depends on the provider and their policy terms. Many boilers, especially older boilers, cannot be fixed as spare parts are hard to come by – or are just very expensive compared to the value of the boiler itself. Please see our FAQ on older boilers, our Beyond Economic Repair (BER) blog and our full . terms and conditions.

At 24|7 Home Rescue, if your boiler cannot be fixed at an economical price we will offer you our boiler replacement terms. However, we will always try to repair your boiler if the cost of repairs is less than £250 and parts remain available.

Different providers describe similar products in different ways. We have 4 main categories which we are explained below.

1. My Boiler includes cover for emergencies and breakdowns of the boiler, but also includes a non-insurance annual boiler service, in each 12-month agreement period. A boiler service can save you money by keeping your boiler running efficiently and reduce the likelihood of a breakdown in the future.
2. Our Heating Policy includes protection for both the boiler and the central heating system. This also includes a boiler service in each 12-month agreement.
3. Lastly our Home Plus policy includes all the elements above but also widens the cover to other non-heating-related problems. This includes plumbing and electrics (Home Cover), and plumbing, electrics, drainage, home security and pest control (Home Cover Plus).

The main difference between Homeowner and Landlord boiler cover is that the Landlord cover includes our assistance in helping the Landlord in their legal requirement to maintain an annual Landlord Gas Safety Record.

24|7 Home Rescue can provide this as part our Landlord products. All our engineers are Gas Safe registered and we can provide electronic copies of the certificates for your ease.

Some providers of home insurance offer this as a feature of their products. Check that you’re not already covered by your home insurance or other policies, so you are not paying for cover you don’t need.

Like any appliance, boilers lose efficiency and become more prone to issues over time, leading to higher gas bills and frequent breakdowns. Eventually, the cost of repairs may outweigh its value, making it Beyond Economic Repair (BER).

Some providers won’t cover older boilers, but we do at 24|7 Home Rescue. If repairs cost £250 or less and parts are available, we’ll carry them out. In case your boiler is deemed BER or can’t be repaired, we’ll offer you boiler replacement options, subject to our terms and conditions.

The price of a boiler service is shown as FREE when compared to the equivalent product without a boiler service. The boiler service is free in the first year only. Upon renewal the boiler service is chargeable.

1. Only one offer per household.
2. No cash alternatives will be offered.
3. The boiler service is a non-insurance element of your agreement and is subject to its own terms.
4. If you cancel your agreement within the 12 months agreement period and you have had a Free Boiler Service, a cancellation fee may be applicable.

This promotion only applies to a single policy and must be like-for-like. A “like-for-like” policy means that the information in your new policy, which you purchase through 24|7 Home Rescue, should be identical to the details in your renewal quote.

This promotion only applies to the basic annual premium and does not include any additional policy features or optional extras. For more details on eligibility and claims criteria, please check full Terms and Conditions.

The 2 Year fixed price term means your price won’t increase at the first renewal of your product, unless you opt for different cover, a different excess or government tax rates have changed. We’ll contact you in good time before your agreement renewal date. Your agreement will automatically renew unless you choose to cancel or opt-out of auto-renewal. Automatic renewal ensures that you remain protected.

The main reasons that the price of your agreement changes at renewal are because introductory offers (such as a first year free boiler service) have expired or because of the increased costs of providing our services to you because of inflation, improved products or investment in our infrastructure.

Your price could also change if you request a change to your agreement, such as changing your excess or opting for different levels of cover.

Full details are available here in our pricing blog.

No. “My Home” and “My Home Plus” products provide cover for boiler, central heating and other (for example plumbing and electrics) emergencies and breakdowns. “My Home Essentials” provides cover for plumbing, electrics, drainage, home security and pest infestation problems.

These products do not provide cover for damage caused by events normally included in Home Insurance policies like Fire, Theft, Storm, Flooding, Subsidence, Escape of Water and so on. If you need Home Insurance for your buildings, contents and personal possessions, please contact another provider.

Our Refer a Friend offer is simple and rewarding! For every friend you re fer to us who signs up for any of our Boiler Insurance Policies, you’ll receive a £20 cashback.

Once your friend completes their registration and the policy becomes active, we’ll process your cashback reward.

*Terms and conditions apply.

VP Collections Ltd is a sister company of 247 Home Assist Ltd t/a 247 Home Rescue that collects payments from customers. VP Collections Ltd collects payments in respect of your agreement from your bank account on behalf of 24|7 Home Rescue and Evolution Insurance Company Limited.

If you have any further questions, please just contact us.

If you have a disability, health concerns, specific access needs, or are facing challenging circumstances, we’re here to help. Our team is dedicated to understanding your individual needs and adapting our services to support you.

Simply give us a call at 0345 3192 247, and we’ll provide the extra assistance you need. This includes making your claims process easier and ensuring the engineer attending to your claim is prepared to make the experience as smooth as possible.

The age of your boiler does not automatically prevent us from offering coverage; however, terms and conditions apply, and in some cases, we may need to adjust the minimum excess or policy price based on the likelihood of a breakdown. If this applies to you, we’ll discuss it before finalising your policy.

By choosing landlord boiler cover from 24|7 Home Rescue, you can access tailored protection designed to meet your needs. Our options range from basic boiler cover to policies that include boiler servicing and a CP12 Gas Safety Certificate, helping landlords maintain legal compliance and ensure tenant safety.

For landlords, having Heating and boiler cover in place can be a cost-effective and practical choice. It helps manage unexpected repair expenses and ensures that both landlords and tenants have access to professional assistance in case of a boiler breakdown or fault.

At 24|7 Home Rescue, we offer a range of landlord boiler cover options at different price points, allowing you to choose what best fits your needs. Explore our options today and enjoy greater peace of mind for both you and your tenants.

As a landlord, you are legally responsible for the safety of your tenants in relation to gas safety. By law you must: Repair and maintain gas pipework, flues, and appliances in safe condition. We can help provide the safety checks and legal documentation you need, so please just contact us for more information.

The price of a boiler service is shown as FREE when compared to the equivalent product without a boiler service. The boiler service is free in the first year only. Upon renewal the boiler service is chargeable.

1. Only one offer per household.
2. No cash alternatives will be offered.
3. The boiler service is a non-insurance element of your agreement and is subject to its own terms.
4. If you cancel your agreement within the 12 months agreement period and you have had a Free Boiler Service, a cancellation fee may be applicable.

This promotion only applies to a single policy and must be like-for-like. A “like-for-like” policy means that the information in your new policy, which you purchase through 24|7 Home Rescue, should be identical to the details in your renewal quote.

This promotion only applies to the basic annual premium and does not include any additional policy features or optional extras. For more details on eligibility and claims criteria, please check the full Terms and Conditions.

The main reasons that the price of your agreement changes at renewal are because introductory offers (such as a first year free boiler service) have expired or because of the increased costs of providing our services to you because of inflation, improved products or investment in our infrastructure.

Your price could also change if you request a change to your agreement, such as changing your excess or opting for different levels of cover.

Full details are available here in our pricing blog.

No. “My Home” and “My Home Plus” products provide cover for boiler, central heating and other (for example plumbing and electrics) emergencies and breakdowns. “My Home Essentials” provides cover for plumbing, electrics, drainage, home security and pest infestation problems.

These products do not provide cover for damage caused by events normally included in Home Insurance policies like Fire, Theft, Storm, Flooding, Subsidence, Escape of Water and so on. If you need Home Insurance for your buildings, contents and personal possessions, please contact another provider.

Our Refer a Friend offer is simple and rewarding! For every friend you refer to us who signs up for any of our Boiler Insurance Policies, you’ll receive a £20 cashback.

Once your friend completes their registration and the policy becomes active, we’ll process your cashback reward.

*Terms and conditions apply.

VP Collections Ltd is a sister company of 247 Home Assist Ltd t/a 247 Home Rescue that collects payments from customers. VP Collections Ltd collects payments in respect of your agreement from your bank account on behalf of 24|7 Home Rescue and Evolution Insurance Company Limited.

If you have any further questions please just contact us.

If you have a disability, health concerns, specific access needs, or are facing challenging circumstances, we’re here to help. Our team is dedicated to understanding your individual needs and adapting our services to support you. Simply give us a call at 0345 3192 247, and we’ll provide the extra assistance you need.